Placeholder — not legal advice. Replace with counsel-reviewed text before launch.
A German version is needed before launch.
DSA Contact Point and Notice-and-Action
Information under the Digital Services Act, Regulation (EU) 2022/2065 ("DSA").
In short: write to one address to reach us about the DSA, whether you are an authority or a user. To report illegal content, use the report link on the product page or the form; tell us where it is and why you think it's illegal. We confirm receipt, decide, tell you the outcome and how to challenge it.
1. Single point of contact
| For | Contact | Languages |
|---|---|---|
| Member State authorities, the European Commission and the European Board for Digital Services (Art. 11) | [PLACEHOLDER: email, e.g. dsa@aisle.example] | English, German |
| Users of Aisle (Art. 12) | [PLACEHOLDER: email] and the report form at [PLACEHOLDER: URL, e.g. /report] | English, German |
Aisle is established in Austria, so no legal representative under Art. 13 is required. The competent Digital Services Coordinator is [PLACEHOLDER: KommAustria (Austria's Digital Services Coordinator), confirm].
2. Reporting illegal content (notice and action, Art. 16)
You can report any listing, review, request or other content you believe is illegal:
- with the Report link on every product page, or
- with the form at [PLACEHOLDER: URL], or
- by email to [PLACEHOLDER: email].
Please include:
- Why you believe the content is illegal (a clear explanation, with the law if you know it).
- Where it is: the exact URL(s).
- Your name and email address. (Not required for reports about child sexual abuse material.)
- A statement that you believe in good faith that the information in your report is accurate and complete.
What happens next:
- We confirm receipt by email.
- We review the report without undue delay, in a diligent and objective way, and tell you our decision and how you can challenge it. [PLACEHOLDER: target response time, e.g. 5 business days; state whether automated tools are used.]
- If we act against content, the person who posted it gets a statement of reasons (section 3).
For reports concerning intellectual property, [PLACEHOLDER: whether a separate process applies].
3. Statement of reasons (Art. 17)
When we remove or restrict content, a listing or an account (for example removal, demotion, suspension of sales or account suspension), we tell the person affected: what we did, the facts behind it, whether automated means were used, the legal ground or the rule in our terms, and the ways to challenge it.
4. Challenging a decision
- Internal complaint (Art. 20): within six months of a decision, reply to the decision email or use [PLACEHOLDER: complaint form URL]. Free of charge. A person, not only an automated system, reviews complaints.
- Out-of-court dispute settlement (Art. 21): you can turn to a certified out-of-court dispute settlement body. [PLACEHOLDER: name of a certified body, if Aisle names one.]
- Courts: you can always go to court.
5. Trusted flaggers and misuse (Art. 22, Art. 23)
- Reports from trusted flaggers designated by a Digital Services Coordinator are handled with priority.
- If someone frequently posts manifestly illegal content, or frequently submits manifestly unfounded reports, we may suspend them for a reasonable period after a prior warning. [PLACEHOLDER: thresholds and suspension period.]
6. Criminal offences (Art. 18)
If we become aware of information giving rise to a suspicion of a criminal offence involving a threat to someone's life or safety, we inform the competent law enforcement or judicial authorities.
7. Marketplace obligations
- Trader traceability (Art. 30): before a developer's products go live, we collect and check their seller details (name, address, contact, register entry where applicable, self-certification). These are shown on product pages.
- Advertising (Art. 26): every sponsored placement is labelled "Sponsored" and links to who paid for it and why it is shown.
- Recommender systems (Art. 27): the main ranking parameters are explained on /how-ranking-works [PLACEHOLDER: production URL] and in the developer terms.
- No dark patterns (Art. 25): one primary action per screen, no pre-ticked boxes, cancellation as easy as sign-up.
8. Scope note
[PLACEHOLDER: counsel to confirm which obligations apply to Aisle as a micro or small enterprise. Art. 19 and Art. 29 exempt micro and small enterprises from most online-platform and marketplace obligations (Section 3 except Art. 24(3), and Section 4); Aisle plans to implement them voluntarily. Also confirm transparency-reporting duties (Art. 15, Art. 24) and the publication of average monthly active recipients.]