Placeholder — not legal advice. Replace with counsel-reviewed text before launch.

A German version is needed before launch; counsel to confirm which language version prevails.

Refund Policy

Last updated: [PLACEHOLDER: date]

Refund within 14 days, no questions asked.

In short: if you bought a product through Aisle checkout and it isn't for you, ask for a refund within 14 days. You don't have to give a reason. The refund comes from the developer who sold it, and Aisle triggers it for you.

Who it applies to

Purchases made through Aisle checkout (the "Get it" button), both one-time purchases and [PLACEHOLDER: decide whether the first subscription payment only, or every renewal within 14 days, is covered].
Not covered: products bought on a developer's own website after "Visit site". Their own refund policy applies there.

Conditions

You can get a refund automatically if all of these are true:

You ask within 14 days of the purchase.
The product was downloaded fewer than 3 times, or the licence key was activated fewer than 5 times.
The purchase hasn't been refunded before.

[PLACEHOLDER: counsel to confirm whether "or" (either limit) or "and" (both limits) applies, and how hosted products without downloads or activations are treated.]

How to ask

Open your Library, choose the purchase and click Refund. Guests can use the link in the purchase email.
Or write to [PLACEHOLDER: support email] with your order email and the product name.

What happens next

The refund is issued on the developer's Stripe account to your original payment method. Banks usually show it within [PLACEHOLDER: 5–10 business days].
Your licence key and access are revoked when the refund goes through.
You get a confirmation email; the developer is notified too.

Outside the 14 days or the conditions

The developer decides, and you can ask them through your library. If you think a product doesn't work as described, contact [PLACEHOLDER: support email] and Aisle will look into it.

Your legal rights

This refund promise is voluntary and comes on top of your legal rights:

Right of withdrawal: for digital content and services, the 14-day right of withdrawal can end once delivery starts with your consent and acknowledgement at checkout. [PLACEHOLDER: wording under FAGG § 18 and the confirmation shown at checkout.]
Statutory warranty: your warranty rights against the seller (the developer) for defective products are not affected.

Misuse

[PLACEHOLDER: what happens with repeated refund requests (for example many refunds in a short time) and how Aisle may limit them.]